Privacy Policy

This Privacy Policy describes how your personal Information is collected, used, and shared when you visit or make a purchase from sensorystand.com.au (the “Site”).

What is Personal Information and Why do We Collect It

When you visit the Site, we need to capture certain Information about your device, such as Information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect Information about the individual web pages or products you view, what websites or search terms referred you to the Site and Information about how you interact with the Site.

We do that in order to:

• Remember who you are after you log in so that you do not need to authenticate at each click.
• Monitor if our website is running with high performance, which we are striving to provide.
• Let you browse between products without having to start back from the home page at each click.
• Remember, if you put something in your shopping cart before you decide to checkout.
• Control that your data is processed securely.

We refer to this automatically-collected Information as “Device Information”.
We collect Device Information using the following technologies:

•  “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more Information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
•  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record Information about how you browse the Site.
  

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain Information from you, including your name, company name (if applicable), phone number, email address, billing address, shipping address, and order details.

We use this Information to:

• Process and fulfil your order

• Arrange shipping

• Provide invoices and order confirmations

• Communicate with you regarding your order (including tracking and delivery notifications)

We refer to this Information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use Order Information to:

• Fulfil orders placed through the Site

• Process payments and arrange shipping

• Communicate with you

• Screen orders for potential risk or fraud

• Provide product or service information, where you have given consent

We use Device Information to:

• Screen for potential risk and fraud

• Improve and optimise our Site

• Generate analytics regarding customer interaction and website performance

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business, including:

• Shopify, which powers our online store
  https://www.shopify.com/legal/privacy

• Google Analytics, to understand how customers use the Site
  https://policies.google.com/privacy?hl=en

You may opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

We may also share Personal Information where required to comply with applicable laws, regulations, lawful requests, or to protect our legal rights.

Access to Your Personal Information

You may request access to the Personal Information we hold about you and request corrections where appropriate, subject to certain legal exceptions.

To request access, please contact us in writing at hello@sensorystand.com.au.

We do not charge a fee for access requests but may charge a reasonable administrative fee for providing copies. Identification may be required before releasing Information.

Data Deletion & Account Requests

You may request that we stop using your Personal Information for marketing or promotional purposes at any time, and we will action this promptly.

If you request that your account or Personal Information be deleted:

• We will remove your details from marketing communications and customer profiles where possible.

• Order, invoice, and transaction records cannot be deleted, as they must be retained for legal, tax, and accounting purposes, including compliance with Australian Taxation Office (ATO) requirements.

• Retained records are securely stored and are not used for marketing or any other purpose beyond legal compliance.

Once marketing consent is withdrawn, you will no longer receive promotional emails from us.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal and regulatory requirements.

Privacy Policy Enquiries

For more Information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at hello@sensorystand.com.au