Warranty& Exchnages
WARRANTY & RETURNS
🔴 Closing Down Sale – Important Information
As Sensory Stand is closing down, all products are sold as part of a final clearance sale.
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All sales are final and we do not accept returns or exchanges for change of mind
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We do not offer refunds for incorrect selection, sizing, or personal preference
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In accordance with Australian Consumer Law, we will provide a refund, replacement, or repair if an item is faulty, damaged, or not as described
We encourage all customers to review product descriptions carefully before purchasing, as stock is limited and will not be restocked.
30-Day Warranty
We offer a 30-day warranty on all products purchased from Sensory Stand, starting from the date the product is delivered. This warranty covers defects in materials or workmanship under normal, proper use.
If you believe your product is defective within this 30-day period, please contact us at hello@sensorystand.com.au with clear photos or a short video showing the issue. This helps us assess your claim quickly and fairly.
In most cases, you do not need to return the product to us. If we determine that a physical inspection is required, we will let you know, and in that case we will reimburse reasonable return postage costs, provided the item is genuinely defective. Do not send products back without written consent from us first.
This warranty does not cover:
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Damage caused by accident, misuse, abuse, neglect, or normal wear and tear
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Modifications or repairs performed without our authorisation
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Lost or stolen items
For hygiene-sensitive products (such as oral motor tools from Ark Therapeutic, whistles and blow toys, wearable items such as body socks & fabric items such as weighted products), returns or exchanges are not accepted unless the product is found to be defective — in which case we will assist you with the next steps once you contact us at hello@sensorystand.com.au
Australian Consumer Law – Consumer Guarantees
In addition to the warranty above, your purchase is protected under the Australian Consumer Law (ACL). These guarantees cannot be excluded.
Under the ACL, goods must be:
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Of acceptable quality (safe, durable, and free from defects)
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Match the description provided
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Fit for their intended purpose
If a product fails to meet these guarantees, you are entitled to a remedy such as a repair, replacement, or refund, depending on whether the issue is major or minor.
Important: Consumer guarantees are assessed on what a reasonable consumer would expect given the nature, type, and price of the product. Remedies under ACL do not automatically require a replacement unit after many months for low-value products (under $150 ) where a reasonable consumer would expect some level of wear or failure over time.
Returns, Refunds & Remedies
If you believe your product is defective, please contact us right away at hello@sensorystand.com.au with your order number and supporting photos or video (especially for faults).
We will review your case and may offer a remedy such as:
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Repair or replacement of the item (if it is in stock)
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Refund of the purchase price
Where a remedy involves returning the product for inspection, we will request return of the product and reimburse reasonable return shipping costs on defective items. Please do not return an item without written authorisation from us.
Exchanges
Due to the nature of our closing down sale, we do not offer exchanges for change of mind, sizing, or personal preference.
Refunds
Once a return or claim for a faulty product has been approved and processed, your refund will be issued to your original payment method within approximately 10 business days.
If you have not received your refund:
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Check your bank account
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Contact your payment provider
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Allow time for processing delays
If you still require assistance, please contact us at hello@sensorystand.com.au.
How to Submit a Claim
To submit a warranty or consumer guarantee claim, please email:
Include:
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Your order number
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Clear photos or video of the issue
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A brief description of the problem
We will review your claim and respond with next steps as quickly as possible.