NDIS & AFTERPAY Payments Accepted | Australian Family Business Based on the NSW Central Coast

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Play & Learn
  • ORAL & BREATHING
  • SENSORY
  • Refunds & Exchanges

    WARRANTY & RETURNS

    If You're Not Happy, We're Not Happy!

    At Sensory Stand customer satisfaction is our number one goal. We want to assist you in finding the best products and information to meet your needs. We are committed to making sure that you are 100% satisfied with your purchase!

    If something is not precisely the best fit, please contact us within 14 days of the order delivery date at hello@sensorystand.com.au.  We are happy to offer you a refund or exchange. Please know that for oral / chewable products, we cannot accept returns unless the items are unopened (plastic package must be sealed) and in the same new condition as we shipped them. We will send these items to someone else, so if you send it back, please make sure that you would feel happy to receive it!

    Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur. If returned goods are used or in an unsaleable condition, then your return may not be processed. 

    Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.

    Please inform us about a return at hello@sensorystand.com.au. 

    If any products should arrive faulty or damaged during shipping, please advise Sensory Stand with 14 days, and we will replace or refund your goods for you. 

    If you're unsure which products you should get, please feel free to reach out to us before you place an order.  We'd be happy to make recommendations if we can, and help you choose the right products :)

    EXCHANGES

    We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.

    If you purchased fidget rings and the size chosen does not fit quite right, please contact us at hello@sensorystand.com.au within 14 days of your purchase. We'll be happy to assist with an exchange. 

    REFUNDS

    Once your return claim is processed, your refund will be issued, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

    Please note refunds are on goods only, not shipping.

    If you haven't received the refund yet, first recheck your bank account.
    Then contact your credit card company. It may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you've done all of this and you still have not received your refund yet, please contact us at 
    hello@sensorystand.com.au