Refunds & Exchanges

WARRANTY & RETURNS

If You're Not Happy, We're Not Happy!

At Sensory Stand customer satisfaction is our number one goal. We want to assist you in finding the best products and information to meet your needs. We are committed to making sure that you are 100% satisfied with your purchase!

If something is not precisely the best fit, please contact us within 7 days of the order delivery date at hello@sensorystand.com.au.  We are happy to offer you a refund or exchange. Please know that for oral / chewable products, we cannot accept returns unless the items are unopened (plastic package must be sealed) and in the same new condition as we shipped them. We will send these items to someone else, so if you send it back, please make sure that you would feel happy to receive it!

Any associated postage costs for change of mind returns or exchanges are the customer's responsibility, with items packed appropriately, and must have tracking.

If any products should arrive faulty or damaged during shipping, please advise Sensory Stand with 7 days, and we will replace or refund your goods for you. 

If you're unsure which products you should get, please feel free to reach out to us before you place an order.  We'd be happy to make recommendations if we can, and help you choose the right products :)

EXCHANGES

We only offer exchanges for the fidget rings if the size chosen does not fit quite right. For the majority of rings we only charge a flat fee that covers the postage and handling costs. The replacement ring is on us 😀

$13 for the STERLING SILVER BEADED ANXIETY RING

$10 for the STAINLESS STEEL ENGRAVED SPARKLY SPINNER RING

$10 for the STAINLESS STEEL FLOWER ENGRAVED SPIN RING

$10 for the STAINLESS STEEL MOON AND STARS ENGRAVED SPIN RING

$10 for the MULTI-COLOR STAINLESS STEEL SPINNING RINGS

$10 for the STAINLESS STEEL MULTI-COLOUR SPIN RING

The TURQUOISE INTERCHANGEABLE STAINLESS STEEL SPIN RING  is an expensive ring, therefore we are not able to cover to ring cost for you. However, we are happy to chip in for the postage costs. Just return the ring to us and we'll ship you a new one free of charge. 

REFUNDS

Once your return claim is processed, your refund will be issued, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

Please note refunds are on goods only, not shipping.

If you haven't received the refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at 
hello@sensorystand.com.au