Warranty & Returns

WARRANTY & RETURNS

If You're Not Happy, We're Not Happy!
At Sensory Stand customer satisfaction is our number one goal. We want to assist you in finding the best products and information to meet your needs. We are committed to making sure that you are 100% satisfied with your purchase!

If something is not precisely the best fit, please contact us within 30 days of the delivery date on  hello@sensorystand.com.au.  We are happy to offer you a refund, exchange, or store credit. Please know that for oral / chewable products, we cannot accept returns unless the items are unopened (plastic package must be sealed) and in the same new condition as we shipped them. We will send these items to someone else, so if you send it back, please make sure that you would feel happy to receive it!

Any associated postage costs for change of mind returns or exchanges are the customer's responsibility, with items packed appropriately, and must have tracking.

If any products should arrive faulty or damaged during shipping, please advise Sensory Stand with 7 days, and we will replace or refund your goods for you. 

If you're unsure which products you should get, please feel free to reach out to us before you place an order.  We'd be happy to make recommendations if we can, and help you choose the right products :)

REFUNDS

Once your return claim is processed, your refund will be issued, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

If you haven't received the refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at hello@sensorystand.com.au