Orders are shipped via Australia Post.

Due to our closing down sale, order volumes are higher than usual. Please allow up to 5–7 business days for dispatch.

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to follow your delivery.

Delivery timeframes (after dispatch) typically are:

• Express shipping: 1–6 business days
  
• Standard shipping: 2–8 business days
  

Delivery times may vary depending on your location.

When your order is dispatched, you will receive an email from us with a tracking number. This allows you to track your parcel on the Australia Post website anytime here: https://auspost.com.au/mypost/track/#/search

As we are closing down, all products are sold as part of a final clearance sale.

We do not accept returns, exchanges, or refunds for change of mind.

If an item is faulty, damaged, or not as described, please contact us with your order number and supporting photos or video. We will assess your claim and provide a remedy in accordance with Australian Consumer Law.

Please do not return any items without contacting us first.

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery and provide images of the damaged / faulty products to help us investigate the issue.

Due to our closing down sale, all purchases are final and we do not accept returns, exchanges, or store credits for change of mind.

We encourage you to review product details carefully before purchasing.

If an item is faulty, damaged, or not as described, we will provide a remedy in accordance with Australian Consumer Law.

If you are self-managed, simply shop as usual:

• Add your chosen products to cart
• Include the NDIS number and participant’s name in the Notes section
• Proceed to checkout and complete payment

Once your order is placed, you will receive a confirmation email with your invoice, which you can submit to the NDIS for reimbursement.

If you don’t receive the email, please check your junk or spam folder.

As we are currently closing down, we are no longer able to support plan-managed orders.

All orders are processed and dispatched promptly after payment is received.

As all purchases are now paid upfront at checkout, there are no delays related to invoice processing.

Please allow standard handling and shipping times, and you will receive tracking details once your order has been dispatched.

Due to our closing down sale, order volumes may be higher than usual, but we are working hard to dispatch all orders as quickly as possible.

All orders must be paid in full at checkout.

As we are no longer supporting plan-managed orders, we do not offer invoices or delayed payment options.

Once payment is completed, your order will be processed and prepared for dispatch.

As we are currently closing down, we are unable to place NDIS orders on your behalf.

If you are self-managed, you can simply place your order directly through our website by selecting your items and completing checkout as usual.

If you need help choosing the right products, feel free to contact us at hello@sensorystand.com.au — we’re always happy to assist.