Orders are shipped by Aust Post.

Express orders will typically be posted within 48 hours of receiving payment of your order. 

Once payment has been received we will send you an email confirmation with the tracking number and a link to check the order status.

Postage times will vary depending on location. In most cases, it takes 1-6 business days for the order to arrive at your door if shipped via express shipping; and 2 to 8 business days if shipped with standard shipping.

When your order is dispatched, you will receive an email from us with a tracking number. This allows you to track your parcel on the Australia Post website anytime here: https://auspost.com.au/mypost/track/#/search

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required
to pay postage with tracking to return goods. Items must be received in
original, unopened condition and packaged safely so damage does not
occur.

If returned goods are used or in an unsaleable condition, then your
return may not be processed.  There is no return or exchange available
on discounted or on sale items.  

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery and provide images of the damaged / faulty products to help us investigate the issue.

We are passionate about making sure you have the right product for
your needs. If you change your mind about the purchased items, you are
welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.  

All returned items must be in original, unused and unopened condition and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind
returns or exchanges for any oral motor/chewables related items, wearable items such as body socks.

Please contact us at hello@sensorystand.com.au providing your order number and let us know what size you'd like to swap for. We'll be happy to arrange an exchange for you.

Add to cart as usual and put the NDIS number and participant's name in the Notes section. Once you get to checkout add your shipping details and continue on to the payment section.

There will be different payment options, If you are Self or Plan managed. Simply tick the correct box and click “Place Order”. Your order will be created and you will receive an order confirmation.

We will send you the invoice within 2 business days.

If you are plan managed, simply forward the invoice to your plan manager or send us an email with their email address and we can send it
off for you.

Once we receive payment for your order, it will be put in line in our standard shipping process and sent accordingly.

Please note, there can be a delay between your plan manager sending us a remittance and the funds being visible in our bank account, so please keep that in mind when emailing to ask where your items are.

The invoice should be paid within 3 calendar weeks from the day it was sent to you.

NDIS Plan managers typically pay within 3-5 business days.

Any unpaid invoices at 3 weeks will receive one final reminder via email and and if we receive no response after the 1 week, your order will be cancelled.

Yes, if you need help with your order, we can put orders through for you.

Email us at hello@sensorystand.com.au with:

• the items you would like
• name & NDIS number of the participant
• delivery address, recipient's name and contact phone number
• email address of your Plan manager to forward the invoice to ( you will also receive a copy)